[{"data":1,"prerenderedAt":824},["ShallowReactive",2],{"/en-us/blog/tutorial-integrate-gitlab-merge-request-approvals-with-external-systems":3,"navigation-en-us":40,"banner-en-us":460,"footer-en-us":470,"blog-post-authors-en-us-Samer Akkoub":711,"blog-related-posts-en-us-tutorial-integrate-gitlab-merge-request-approvals-with-external-systems":726,"blog-promotions-en-us":761,"next-steps-en-us":814},{"id":4,"title":5,"authorSlugs":6,"authors":8,"body":10,"category":11,"categorySlug":11,"config":12,"content":16,"date":24,"description":17,"extension":25,"externalUrl":26,"featured":15,"heroImage":19,"isFeatured":15,"meta":27,"navigation":28,"path":29,"publishedDate":24,"rawbody":30,"seo":31,"slug":14,"stem":35,"tagSlugs":36,"tags":38,"template":13,"updatedDate":26,"__hash__":39},"blogPosts/en-us/blog/tutorial-integrate-gitlab-merge-request-approvals-with-external-systems.md","Tutorial: Integrate GitLab Merge Request approvals with external systems",[7],"samer-akkoub",[9],"Samer Akkoub","GitLab customers often ask how to connect merge requests to external applications, such as ServiceNow or custom-built applications, to control approvals for the merging of code into a target branch from these external systems. To address this need, GitLab offers [External Status Check](https://docs.gitlab.com/user/project/merge_requests/status_checks/), a powerful feature that allows the sending of API calls to external systems to request the status of an external requirement, providing seamless integration and control over your merge requests.\n\nIn this article, I'll demonstrate this feature by explaining how to deploy an application I developed. The application is designed to receive status check requests from GitLab Merge Requests, list them, and enable external users to approve/reject these requests without logging in to the GitLab console. As a result, GitLab platform architects will better understand GitLab extensibility and integration with external systems.\n\nThe provided sample application can:\n1. Receive API requests from merge requests.\n2. Store the requests in AlchemyDB running on the same instance.\n3. Show Approve/Reject buttons for each row to approve or reject the corresponding merge request status check.\n\n## How to deploy the status review demo application\n1. Import this [GitLab repo project](https://gitlab.com/sakkoub-publicgroup/external-approval-app) to your GitLab account.\n2. The project pipeline will deploy the application to a Kubernetes cluster. To achieve this, define a [GitLab Agent](https://docs.gitlab.com/user/clusters/agent/install/) for Kubernetes in a separate project and include a path to the cloned project under the “[user_access](https://docs.gitlab.com/user/clusters/agent/user_access/)” section in the agent configuration.\n3. Add a new environment variable `KUBE_CONTEXT`, with the value equal to the used agent path:name, similar to the following structure `path/to/agent/project:agent-name`.\n4. The status check application will be deployed to the `approval-app` namespace by default.\n5. Create the `approval-app` namespace in the target Kubernetes cluster.\n6. In the created namespace, add a secret named `gitlab-token` with the value set to the personal access token (PAT) of the user who will be approving the requests. The approval application will use this PAT to communicate back to the GitLab instance.\n7. Run the status check application pipeline on the main branch.\n8. Once deployed, the application will be exposed behind a load balancer. Use this command to grab the public IP address of the load balancer: `kubectl get services -n approval-app`.\n9. The application can then be accessed using this URL: http://EXTERNAL-IP/approval-apps/. Replace the `EXTERNAL-IP` with the value of the external IP address from the previous step. The resulting page should look like below (the table would be empty as we have not added any new merge requests yet).\n\n![Table showing IP address](https://res.cloudinary.com/about-gitlab-com/image/upload/v1752507534/v0pgvobf09eh9yqxqzrk.png)\n\n## Configure status check in GitLab\n\n1. In the GitLab project where the external status check needs to be configured, from the left menu, navigate under settings **-\\> Merge Request** and scroll down to **Status checks**.\n2. Click on **Add status check**.\n3. Add a service name.\n4. For the API to check enter: `[http://EXTERNAL-IP[/approval-apps/status_check`. Replace the `EXTERNAL-IP` with the external IP address found in the previous steps.\n5. Leave the `Target Branch` to the default, or select branch if you want this check to be triggered only for merge requests against certain branches.\n6. Leave `HMAC Shared Secret` as it is and click **Add status check**.\n\n![How to configure status check](https://res.cloudinary.com/about-gitlab-com/image/upload/v1752507426/jal2hw9ef3pydbetbp7p.png)\n\n## Test everything together\n\n1. In the project where you have configured the external check, create a new merge request from any branch targeting the main branch (assuming the main branch was selected when the external check was configured in the previous section).\n2. In the merge request details, look for the **Status checks** section and it should show `1 Pending`.\n3. Now, in a new tab, open the deployed external check application using this URL (replace `EXTERNAL-IP` with the value of the external IP address from the previous steps): `http://EXTERNAL-IP/approval-apps/`.\n4. A new entry should show in the list for the request external check from the merge request just created. Click on **Approve**.\n5. Switch back to the merge request's details screen and notice how the merge request is showing an approved status now.\n\n## Debugging tips\n\nUse the following notes to debug if something does not go as planned:\n\nIt is always helpful to view the logs for the external status check application. To do so: \n   1. Extract the name of the application pod using this command: `kubectl get pods -n approval-app`.\n   2. View the pod logs `kubectl logs [THE NAME OF THE POD] -n approval-app`.\n\nYou can SSH into the application pod and view the database (Alchemydb), which is used for the application. \n   1. `kubectl exec -it \\[POD-NAME\\] -n approval-app -- /bin/sh` \n   2. `cd instance`\n   3. `sqlite3 gitlab_status_checks.db` \n   4. To view the database tables, type `.tables`.\n   5. To describe the table structure, type `PRAGMA table_info('status_check');`.\n   6. To view all the records in the `status_check` table, type `select * from status_check`.\n\n> Discover more about [GitLab External Status Check](https://docs.gitlab.com/user/project/merge_requests/status_checks/) and how to gain more control over merge requests.","product",{"template":13,"slug":14,"featured":15},"BlogPost","tutorial-integrate-gitlab-merge-request-approvals-with-external-systems",false,{"title":5,"description":17,"authors":18,"heroImage":19,"tags":20,"category":11,"date":24,"body":10},"Learn how to improve GitLab extensibility and integration with external applications in this demo. The result: a seamless integration that provides more control over merge requests.",[9],"https://res.cloudinary.com/about-gitlab-com/image/upload/v1749676011/Blog/Hero%20Images/blog-image-template-1800x945.svg",[21,11,22,23],"tutorial","features","CI/CD","2024-10-08","md",null,{},true,"/en-us/blog/tutorial-integrate-gitlab-merge-request-approvals-with-external-systems","---\nseo:\n  title: 'Tutorial: Integrate GitLab Merge Request approvals with external systems'\n  description: >-\n    Learn how to improve GitLab extensibility and integration with external\n    applications in this demo. The result: a seamless integration that provides\n    more control over merge requests.\n  ogTitle: 'Tutorial: Integrate GitLab Merge Request approvals with external systems'\n  ogDescription: >-\n    Learn how to improve GitLab extensibility and integration with external\n    applications in this demo. The result: a seamless integration that provides\n    more control over merge requests.\n  noIndex: false\n  ogImage: >-\n    https://res.cloudinary.com/about-gitlab-com/image/upload/v1749676011/Blog/Hero%20Images/blog-image-template-1800x945.svg\n  ogUrl: >-\n    https://about.gitlab.com/blog/tutorial-integrate-gitlab-merge-request-approvals-with-external-systems\n  ogSiteName: https://about.gitlab.com\n  ogType: article\n  canonicalUrls: >-\n    https://about.gitlab.com/blog/tutorial-integrate-gitlab-merge-request-approvals-with-external-systems\ntitle: 'Tutorial: Integrate GitLab Merge Request approvals with external systems'\ndescription: 'Learn how to improve GitLab extensibility and integration with external applications in this demo. The result: a seamless integration that provides more control over merge requests.'\nauthors:\n  - Samer Akkoub\nheroImage: https://res.cloudinary.com/about-gitlab-com/image/upload/v1749676011/Blog/Hero%20Images/blog-image-template-1800x945.svg\ntags:\n  - tutorial\n  - product\n  - features\n  - CI/CD\ncategory: product\ndate: '2024-10-08'\nslug: tutorial-integrate-gitlab-merge-request-approvals-with-external-systems\nfeatured: false\ntemplate: BlogPost\n---\n\nGitLab customers often ask how to connect merge requests to external applications, such as ServiceNow or custom-built applications, to control approvals for the merging of code into a target branch from these external systems. To address this need, GitLab offers [External Status Check](https://docs.gitlab.com/user/project/merge_requests/status_checks/), a powerful feature that allows the sending of API calls to external systems to request the status of an external requirement, providing seamless integration and control over your merge requests.\n\nIn this article, I'll demonstrate this feature by explaining how to deploy an application I developed. The application is designed to receive status check requests from GitLab Merge Requests, list them, and enable external users to approve/reject these requests without logging in to the GitLab console. As a result, GitLab platform architects will better understand GitLab extensibility and integration with external systems.\n\nThe provided sample application can:\n1. Receive API requests from merge requests.\n2. Store the requests in AlchemyDB running on the same instance.\n3. Show Approve/Reject buttons for each row to approve or reject the corresponding merge request status check.\n\n## How to deploy the status review demo application\n1. Import this [GitLab repo project](https://gitlab.com/sakkoub-publicgroup/external-approval-app) to your GitLab account.\n2. The project pipeline will deploy the application to a Kubernetes cluster. To achieve this, define a [GitLab Agent](https://docs.gitlab.com/user/clusters/agent/install/) for Kubernetes in a separate project and include a path to the cloned project under the “[user_access](https://docs.gitlab.com/user/clusters/agent/user_access/)” section in the agent configuration.\n3. Add a new environment variable `KUBE_CONTEXT`, with the value equal to the used agent path:name, similar to the following structure `path/to/agent/project:agent-name`.\n4. The status check application will be deployed to the `approval-app` namespace by default.\n5. Create the `approval-app` namespace in the target Kubernetes cluster.\n6. In the created namespace, add a secret named `gitlab-token` with the value set to the personal access token (PAT) of the user who will be approving the requests. The approval application will use this PAT to communicate back to the GitLab instance.\n7. Run the status check application pipeline on the main branch.\n8. Once deployed, the application will be exposed behind a load balancer. Use this command to grab the public IP address of the load balancer: `kubectl get services -n approval-app`.\n9. The application can then be accessed using this URL: http://EXTERNAL-IP/approval-apps/. Replace the `EXTERNAL-IP` with the value of the external IP address from the previous step. The resulting page should look like below (the table would be empty as we have not added any new merge requests yet).\n\n![Table showing IP address](https://res.cloudinary.com/about-gitlab-com/image/upload/v1752507534/v0pgvobf09eh9yqxqzrk.png)\n\n## Configure status check in GitLab\n\n1. In the GitLab project where the external status check needs to be configured, from the left menu, navigate under settings **-\\> Merge Request** and scroll down to **Status checks**.\n2. Click on **Add status check**.\n3. Add a service name.\n4. For the API to check enter: `[http://EXTERNAL-IP[/approval-apps/status_check`. Replace the `EXTERNAL-IP` with the external IP address found in the previous steps.\n5. Leave the `Target Branch` to the default, or select branch if you want this check to be triggered only for merge requests against certain branches.\n6. Leave `HMAC Shared Secret` as it is and click **Add status check**.\n\n![How to configure status check](https://res.cloudinary.com/about-gitlab-com/image/upload/v1752507426/jal2hw9ef3pydbetbp7p.png)\n\n## Test everything together\n\n1. In the project where you have configured the external check, create a new merge request from any branch targeting the main branch (assuming the main branch was selected when the external check was configured in the previous section).\n2. In the merge request details, look for the **Status checks** section and it should show `1 Pending`.\n3. Now, in a new tab, open the deployed external check application using this URL (replace `EXTERNAL-IP` with the value of the external IP address from the previous steps): `http://EXTERNAL-IP/approval-apps/`.\n4. A new entry should show in the list for the request external check from the merge request just created. Click on **Approve**.\n5. Switch back to the merge request's details screen and notice how the merge request is showing an approved status now.\n\n## Debugging tips\n\nUse the following notes to debug if something does not go as planned:\n\nIt is always helpful to view the logs for the external status check application. To do so: \n   1. Extract the name of the application pod using this command: `kubectl get pods -n approval-app`.\n   2. View the pod logs `kubectl logs [THE NAME OF THE POD] -n approval-app`.\n\nYou can SSH into the application pod and view the database (Alchemydb), which is used for the application. \n   1. `kubectl exec -it \\[POD-NAME\\] -n approval-app -- /bin/sh` \n   2. `cd instance`\n   3. `sqlite3 gitlab_status_checks.db` \n   4. To view the database tables, type `.tables`.\n   5. To describe the table structure, type `PRAGMA table_info('status_check');`.\n   6. 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foundation","Pair GitLab Duo Agent Platform with Amazon Bedrock for agentic software development and orchestration.","If your team runs GitLab and has a strong AWS practice, a new combination of Duo Agent Platform and Amazon Bedrock is just for you. The model is simple: GitLab acts as your orchestration layer to help accelerate your entire software lifecycle with agentic AI, and Bedrock is designed to provide a secure, compliant foundation model layer with AI inference behind the scenes.\n\nGitLab Duo Agent Platform enables you to handle planning, merge pipelines, security scanning, vulnerability remediation, and more as part of your GitLab workflows, while the GitLab AI Gateway routes model calls to Bedrock (or GitLab-managed Bedrock-backed endpoints, depending on your setup). That means you can build on the identity and access management (IAM) policies, virtual private cloud (VPC) boundaries, regional controls, and cloud spend commitments you already have in AWS.\n\nIf you already use Amazon Bedrock and want AI to help inside the work you already do in GitLab, not in yet another standalone chat tool, this is the pairing for you.\n\n\nIn this article, we look at the real problem many teams face today: AI is fragmented, data paths are fuzzy, and Bedrock investment gets underused when AI sits outside the software development lifecycle. Then we break down your deployment options for GitLab Duo Agent Platform:\n\n* Integrated with self-hosted models on Amazon Bedrock for GitLab Self-Managed deployments and self-hosted AI gateway   \n* Integrated with GitLab-operated models on Amazon Bedrock (with GitLab-owned keys) for GitLab Self-Managed deployments and GitLab-hosted AI gateway  \n* Integrated with GitLab-operated models on Amazon Bedrock (with GitLab-owned keys) for GitLab.com instances and GitLab-hosted AI gateway\n\nWe wrap with a summary on how this approach helps avoid shadow AI and point-tool sprawl without creating a parallel tech stack for AI tooling.\n\n## AI everywhere, control nowhere\n\nSomewhere in your company right now, software teams might be using an AI tool that your security team hasn't approved. Prompt data might be leaving your environment through a path no one has fully mapped. And your organization’s Amazon Bedrock investment might be underused while individual teams expense separate AI tools, pulling workloads and cloud spend away from the platforms you’ve already committed to.\n\nInstead of being a people problem, this might be an architecture problem. And it surfaces the same three constraints in nearly every enterprise:\n\n**Operational fragmentation.** Each team, or sometimes even an individual developer, picks their own development toolset, including AI tooling and model selection. That fragmentation makes end-to-end governance within the software development lifecycle nearly impossible.\n\n**Security and sovereignty.** Where does prompt and code data actually flow? Who owns the logs?\n\n**Cloud spend optimization.** Commitments to key cloud providers like AWS are diluted as workloads and AI usage drift to point tools outside of customers’ existing agreements.\n\nGitLab Duo Agent Platform and Amazon Bedrock help solve this together. The division of labor is straightforward: Duo Agent Platform owns the workflow orchestration with agentic AI for software development, Bedrock owns the inference layer and hosts approved foundational models, and your organization has full control over the data and policy boundaries you already defined in AWS. Three jobs, three owners, no fragmentation.\n\n## GitLab Duo Agent Platform: The agentic control plane\n\nGitLab Duo Agent Platform is GitLab's agentic AI layer: a framework of specialized agents and flows that operate simultaneously and in-parallel, going beyond the traditional stage-based handoffs  and helping automate work across the entire software lifecycle. Rather than a single assistant responding to prompts, Duo Agent Platform enables teams to orchestrate many AI agents asynchronously using unified data and project context, including issues, merge requests, pipelines, and security findings. Linear workflows are turned into coordinated, continuous collaboration between software teams and their AI agents, at scale.\n\nWith that control plane in place, the natural next question is which AI foundation should power these agents. For customers who run GitLab Self-Managed on AWS and need inference traffic, prompt data, and logs to also stay within their AWS environment along with their software lifecycle data, Amazon Bedrock acting as the AI inference layer is the natural fit. \n\n## Amazon Bedrock: The trusted AI foundation\n\nAmazon Bedrock is a fully managed, serverless foundation model layer that runs entirely within your AWS environment. Customer data stays in the customer's AWS account: inputs and outputs are encrypted in transit and at rest, never shared with model providers, and never used to train base models. Bedrock carries compliance certifications across GDPR, HIPAA, and FedRAMP High, covering many regulated industry requirements out of the box. Teams can also bring fine-tuned models from elsewhere via Custom Model Import and deploy them alongside native Bedrock models through the same infrastructure, without managing separate deployment pipelines. Bedrock Guardrails adds configurable safeguards across all models for content filtering, hallucination detection, and sensitive data protection.\n\nTogether, GitLab Duo Agent Platform and Bedrock consolidate DevSecOps orchestration and AI model governance, helping eliminate the fragmentation that happens when teams roll out AI tools independently.\n\n## Choosing your deployment path\n\nThe integration delivers the same core GitLab Duo Agent Platform capabilities regardless of how it is deployed. What varies is who runs GitLab, who operates the AI Gateway, and whose Bedrock account the inference runs through. The right pattern depends on where your organization already operates.\n\nAt a high level, the integration has three main components:\n\n* **GitLab Duo Agent Platform:** agentic workflows embedded across the software development lifecycle  \n* **AI Gateway (GitLab-managed or self-hosted):** the abstraction layer between Duo Agent Platform and the foundational model backend   \n* **Amazon Bedrock:** the AI model and inference substrate\n\n![Deployment of GitLab and AWS Bedrock](https://res.cloudinary.com/about-gitlab-com/image/upload/v1776362365/udmvmv2efpmwtkxgydch.png)\n\nChoosing a deployment pattern is informed by where an organization wants to place the levers of control. The patterns below are designed to meet teams where they already are, whether that's SaaS-first, self-managed for compliance, or all-in on AWS with existing Bedrock investments.\n\n| Deployment Model | GitLab.com instance with GitLab-hosted AI Gateway with GitLab-operated Bedrock models   | GitLab Self-Managed with GitLab-hosted AI Gateway with GitLab-operated Bedrock models | GitLab Self-Managed  with self-hosted AI Gateway and customer-operated Bedrock models |\n| :---- | :---- | :---- | :---- |\n| **Ideal if you:** | Are primarily on GitLab.com and don’t want to self-host AI gateway and Bedrock models  | Need GitLab Self-Managed for compliance and operational reasons but don’t want to manage AI layer | Are AWS-centric with existing Bedrock usage and strict data/control needs  |\n| **Key Benefits** | Fastest, turnkey way to get Duo Agent Platform workflows: GitLab runs GitLab.com, the AI Gateway, integrated with Bedrock AI models. | Keep GitLab deployed in your own environment while consuming Bedrock models via a GitLab-managed AI Gateway, combining deployment control with simplified AI operations. | Run GitLab and AI Gateway in your AWS account, reuse existing IAM/VPC/regions, keep logs and data in your environment, and draw Bedrock usage from your existing AWS spend commitments. |\n\n## How customers use GitLab Duo Agent Platform with Amazon Bedrock\n\nPlatform teams can use GitLab Duo Agent Platform with Amazon Bedrock to standardize which models handle code suggestions, security analysis, and pipeline remediation. This helps enforce guardrails and logging centrally rather than letting individual teams adopt separate tools independently.\n\nSecurity workflows see particular benefit. GitLab Duo Agent Platform agents can propose and validate fixes for security findings within GitLab, helping reduce the manual triage work developers would otherwise handle outside the platform.\n\nFor enterprises already committed to AWS, routing AI workloads through Bedrock from within GitLab enables you to keep developer AI usage aligned with existing cloud agreements rather than generating separate, unplanned spend.\n\n## Closing the loop\n\nThe constraints that slow enterprise AI adoption are often not technical. They are organizational: fragmented tooling, ungoverned data flows, and cloud spend that never consolidates. Those are the problems that can stall AI programs even after the pilots succeed.\n\nGitLab Duo Agent Platform and Amazon Bedrock help address each one directly. Platform teams get consistent governance, auditability, and standardized paths for AI usage across the software development lifecycle. Development teams get streamlined, agentic workflows that feel native to GitLab. And AWS-centric organizations get to extend their existing Bedrock investment rather than build parallel AI infrastructure alongside it.\n\nThe result is an AI program that scales without fragmenting. Governance and velocity on the same stack, serving the same teams, under policies the organization already owns.\n\n\n> To explore which deployment pattern is right for your organization and how to align GitLab Duo Agent Platform and Amazon Bedrock with your existing AWS strategy, [contact the GitLab sales team](https://about.gitlab.com/sales/) and we’ll help you design and implement the best architecture for your environment. 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